Order Process And Delivery Timeline

What information do we collect?

Upon fulfilling the order by our back office team, the customer will be notified of their tracking reference number by email for parcel tracking purposes. Our standard delivery time as advised by the courier company is as follows:

  • West Malaysia: 1 - 6 working days (except Saturday, Sunday and Public Holidays)
  • East Malaysia (Sabah & Sarawak): 3 - 10 working days (except Saturday, Sunday and Public Holidays)
  • Orders received a day before a long weekend or public holidays will be processed and shipped on the following working day
  • Orders received after 12.00pm will be processed and shipped on the following working day.
  • For KISS mineral Vegan Lipstick orders received on a Friday and or during a long weekend, the orders will be processed and shipped on the following working day. This is to ensure any potential damage to the Lipstick is avoided due to the improper storage conditions at our courier distribution center.



    Governing Law

    All Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia without giving effect to any principles of conflict of law, and any disputes arising in connection with this Website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith shall be subject to the non-exclusive jurisdiction of the courts of Malaysia. 



    Defect Exchange Policy

    KISS mineral will exchange any items Damaged in transit and or Defects due to manufacturer’s fault provided that the Customer has not used the products and situations where product such as KISS mineral Vegan Lipstick breaks upon opening the lipstick cover.  

    KISS mineral apologises for the inconvenience and we will expedite the exchange as soon as we receive the defect items back in office. The conditions of the exchange is as follows:

    1. The customer must inform us immediately within 7 working days with digital photos proof by email via customerservice@kissmineral.com
    2. Upon confirming the defects via the proof, KISS mineral will arrange to pick-up for the items from the customer and return to KISS mineral office. The defect item must be returned with its original packaging materials
    3. KISS mineral office will process the exchange immediately and send the new item to our customer via courier
    4. If the customer informs us about the defects after seven (7) working days, KISS mineral reserves the right for the final decision on exchange

    KISS mineral does not accept any exchange for KISS mineral Vegan Lipstick defects that arises due to improper usage (i.e. exposing the full length of the lipstick and gliding onto the lips causing the lipstick to break).



    Refund Policy 

    • All goods sold are non-refundable
    • Refund can be made if the purchased item is out of stock or transaction dispute. Money refund will be transferred to the account that agreed by buyer. The refund amount will be a nett amount after deduction of payment incurred by payment gateway and others operation charges.
      • Refunds will be made within 30 days
      • If you have not received your Refund please contact info@kissmineral.com and we will get back to you as soon as possible.



    Payment Information

    • All payments done online is via our Online Payment System – IPAY88
    • This online payment system accepts Credit Card / Debit Card and Online Banking
    • Your private and confidential information will be kept absolutely safe and confidential. We do not store any banking information on our website as we understand that the safety of your personal information is extremely important
    • Moreover, IPAY88 apply a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from any unauthorised access.