Upon fulfilling the order by our back office team, the customer will be notified of their tracking reference number by email for parcel tracking purposes. Our standard delivery time as advised by the courier company is as follows:

Normal Delivery 

  1. West Malaysia: 1 - 6 working days (except Saturday, Sunday and Public Holidays)
  2. East Malaysia (Sabah & Sarawak): 3 - 10 working days (except Saturday, Sunday and Public Holidays)
  3. Orders received a day before a long weekend or public holiday will be processed and shipped on the following working day
  4. Orders received after 12.00pm will be processed and shipped on the following working day.
  5. Special Note for Vegan Lipstick orders
    1. Home address: For orders received on a Friday and/or during a long weekend, the orders will be processed and shipped on the following working day.
    2. Office address: For orders made after 12pm on a Wednesday, the orders will be processed and shipped on the following Monday.
    3. For office mailing addresses, kindly fill in the company name. Addresses without company name will automatically be assigned as home address and therefore will comply with the relevant shipping procedures.
    4. This procedure is implemented to reduce shipping time and to ensure any potential damage to the Lipstick is avoided due to the improper storage conditions at the courier distribution centre.
Express Delivery (Within 5 Hrs)
  1. Third Party courier solutions will be used to accommodate express delivery to deliver within selected areas within the Klang Valley only i.e Kuala Lumpur, Batu Caves, Selayang, Ampang, Petaling Jaya, Puchong, Shah Alam, Setia Alam, Kota Kemuning and Sugai Buloh. 
  2. This service is subject to the courier companies’ terms and conditions that can be found in their website. KISS mineral is not liable in any manner or form for the service level quality provided by these courier companies. But KISS mineral will support in resolving disputes and or other issues face by the customer amicably. 
  3. Ensure that there is someone available to receive this parcel. Otherwise it will be return to sender. It will be resent via normal delivery method after extra courier charges have been paid. This services i.e Express Delivery (Within 5 Hrs) is only available for residence and not for offices. 
  4. No delivery will be made on Weekends and Public Holidays.
  5. Orders received 
    1. Before 16:00 (04:00 PM) will be despatched for delivery on the same day. 
    2. After 16:00 (04:00 PM) it will be despatched for delivery on the next working day
Next Day Delivery (Within 24 Hrs)
  1. Third Party courier solutions will be used to accommodate express delivery to deliver within selected areas within the Klang Valley only i.e Kuala Lumpur, Putrajaya, Cyberjaya and Selangor (except Hulu Langat, Kuala Selangor and Rawang). 
  2. This service is subject to the courier companies’ terms and conditions that can be found in their website. KISS mineral is not liable in any manner or form for the service level quality provided by these courier companies. But KISS mineral will support in resolving disputes and or other issues face by the customer amicably. 
  3. Ensure that there is someone available to receive this parcel. Otherwise it will be return to sender. It will be resent via normal delivery method after extra courier charges have been paid. This services i.e Next Day Delivery (Within 24 Hrs) is only available for residence and not for offices. 
  4. No delivery will be made on Weekends and Public Holidays.
  5. Orders received 
    1. Before 12:00 (12:00 PM) will be despatched for delivery within 24hrs. 
    2. After 12:01 (12:01 PM) it will be despatched for delivery on the next working day