Contact us
A:
D-2-53, Block Dahlia, 10 Boulevard, Lebuhraya Sprint, Jalan PJU 6A, 47400 Petaling Jaya, Selangor


Terms & Conditions

  • Purchases & Promotions
  • Delivery Timeline
  • Refund and Exchange

 

Purchases & Promotions

  • General
    1. All items purchased are for the sole use of the registered user or subscriber (individual or organisational) as the case may be, and are for private and domestic use only. 
    2. All details provided through the site for the purposes of purchasing items are correct at the time of purchase.
    3. All communication with KISS mineral in respect of the purchase of items should be done through the site messenger or by email to customerservice@kissmineral.com.
    4. As part of the registration process, all users must define a username, provide a valid email address and create a password.  It is the responsibility of the registered user to ensure that every effort is made to keep the registration details secure and not to disclose them to anyone. Usernames cannot be transferred and registered users must not permit, either directly or indirectly, anyone other than themselves to use their username and password for the purchase of items.
    5. It is the responsibility of the registered user to keep the username, password and contact details up-to-date.

 

  • Conditions of order processing
    1. Items may be purchased using our payment gateway that has the function to accept credit / debit cards and FPX online banking services.
    2. Items ordered are processed immediately; occasionally, technical reasons may result in a delay to registered users being able to order the items. KISS mineral will make all reasonable endeavours to resolve any technical issues as soon as possible.
    3. Payments are debited by the payment gateway service provider; any delay to the registered user's access to the item for technical reasons will be dealt with as outlined in item 2b.
    4. Prices quoted on the site are inclusive of all service charges or tax excluding delivery charges and represent the price that will be charged to the registered user’s credit or debit card.
    5. The contract is formed between KISS mineral and the registered user at the point of sale and will be confirmed by email to the address supplied through the site. This confirmation email amounts to our acceptance of your order the item.
    6. Once the order is placed then the fulfilment department will take all necessary actions to fulfil the order correctly as per the confirmed purchase order generated by the system.
    7. Upon receiving confirm order details via email; the customer believes the order details has errors then it is in the responsibility of the customer to contact KISS mineral via messenger or email within the next business operating hours to amend the orders as required. Acceptance of the amendments are at the sole discretion of KISS mineral management.
    8. Whilst KISS mineral makes every effort to ensure the accuracy of prices on the site, errors may occur. KISS mineral will use their best endeavours to correct any errors as soon as possible and to notify registered users of any amendments where such amendment affects their purchase of an item. The registered user will be given the option to cancel their order or to reconfirm the purchase of the item at the amended price. KISS mineral is under no obligation to fulfil a purchase order for an item which was advertised at the incorrect price.
    9. Purchased items are non-exchangeable, non-transferable and non-refundable except where the registered user can prove that the item was wrongly described or was incorrectly supplied and it is subjected to our Refund and Exchange policies. 
    10. Any item which is found to be damaged or incomplete should be notified to KISS mineral by email to customerservice@kissmineral.com  as soon as possible but no later than 7 days after point of sale as per the Refund and Exchange policies.

 

  • Promotions & Campaigns
    1. All promotions and campaigns will adhere to special terms and conditions including the special validity periods. Once the promotions and campaigns validity expire then the promotions and campaigns will no longer be active.
    2. Only one (1) discount code or voucher or promotional campaigns can be used in a single (1) transaction at a time
    3. Discount code or voucher or promotional campaigns are not valid with bundles and already discounted items
    4. 3rd party applications will be used as a plugin to deliver the relevant promotions and campaigns; and customers must adhere to the redemption process to redeem may it be free gifts, discounted items or others.
    5. In an event, the redemption process does not work properly then the customer either refresh the cart or restart the order process or contact KISS mineral customer service either by messenger or email to amend the order as necessary.
    6. All confirm orders will be processed accordingly as per the invoice regardless of its errors; unless of prior notification by the customer to KISS mineral customer service. The rectification of the errors is at the sole discretion of KISS mineral management.

 

Delivery Timeline

  • Upon fulfilling the order by our back office team, the customer will be notified of their tracking reference number by email for parcel tracking purposes. Our standard delivery time as advised by the courier company is as follows:
  1. West Malaysia: 1 - 6 working days (except Saturday, Sunday and Public Holidays)
  2. East Malaysia (Sabah & Sarawak): 3 - 10 working days (except Saturday, Sunday and Public Holidays)
  3. Orders received a day before a long weekend or public holiday will be processed and shipped on the following working day
  4. Orders received after 12.00pm will be processed and shipped on the following working day.
  5. Special Note for Vegan Lipstick orders
    • Home address: For orders received on a Friday and/or during a long weekend, the orders will be processed and shipped on the following working day.
    • Office address: For orders made after 12pm on a Wednesday, the orders will be processed and shipped on the following Monday.
    • For office mailing addresses, kindly fill in the company name. Addresses without company name will automatically be assigned as home address and therefore will comply with the relevant shipping procedures.
    • This procedure is implemented to reduce shipping time and to ensure any potential damage to the Lipstick is avoided due to the improper storage conditions at the courier distribution center.

 

Refund & Exchange

  • Refund Policy
  1. All goods sold are non-refundable
  2. Refund can be made if the purchased item is out of stock. Money refund will be transferred to the account that you have made payment with. The refund amount is equal to the amount you paid for your item(s) excluding the shipping cost of your return.
  3. Refunds will be made within 30 days
  4. If you have not received your Refund please contact customerservice@kissmineral.com and we will get back to you as soon as possible.

 

  • Exchange Policy
  1. KISS mineral will exchange any items Damaged in transit and/or Defects due to manufacturer’s fault provided that the Customer has not used the products and situations where product such as KISS mineral Vegan Lipstick breaks upon opening the lipstick cover.
  2. The conditions of the exchange are as follows:
    • The customer must inform us immediately within 7 working days with digital photos proof by email via customerservice@kissmineral.com.
    • Upon confirming the defects via the proof, KISS mineral will arrange to pick-up for the items from the customer to be returned to KISS mineral office. The defect item must be returned with its original packaging materials.
    • KISS mineral office will process the exchange immediately and send the new item to our customer via courier.
    • If the customer informs us about the defects after seven (7) working days, KISS mineral reserves the right for the final decision on exchange.
  3. KISS mineral does not accept any exchange for KISS mineral Vegan Lipstick defects that arises due to improper usage (i.e. exposing the full length of the lipstick and gliding onto the lips causing the lipstick to break)