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Refund & Exchange Policy
- All goods sold are non-refundable
- Refund can be made if the purchased item is out of stock or the order content is being disputed. Money to be refunded will be transferred to the account that was used to make payment. The refund amount will be a nett amount after deduction of payment incurred by payment gateway and other operational charges.
- Refunds will be made within 30 days. If you have not received your Refund please contact firstname.lastname@example.org and we will get back to you as soon as possible.
- KISS mineral will exchange any items Damaged in transit and/or Defects due to manufacturer’s fault provided that the Customer has not used the products and situations where product such as KISS mineral Vegan Lipstick breaks upon opening the lipstick cover.
- The conditions of the exchange are as follows:
- The customer must inform us immediately within Five (5) working days with digital photos proof by email via email@example.com.
- Upon confirming the defects via the proof, KISS mineral will arrange to pick-up for the items from the customer to be returned to KISS mineral office. The defect item must be returned with its original packaging materials.
- KISS mineral office will process the exchange immediately and send the new item to our customer via courier.
- If the customer informs us about the defects after Five (5) working days upon received the item, KISS mineral reserves the right for the final decision on exchange.
- KISS mineral does not accept any exchange for KISS mineral Vegan Lipstick defects that arises due to improper usage (i.e. exposing the full length of the lipstick and gliding onto the lips causing the lipstick to break)